Irish Water have announced that they will begin the process to take in charge the administration of 8,468 business customer accounts in Tipperary this week.
The change will see responsibility for account administration for existing business customers in Tipperary move to Irish Water from Local Authorities. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.
Irish Water say that business customers in Tipperary will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 8,468 business customers and other affected groups in Tipperary directly, once the transition takes place. Bills will be issued from Irish Water directly, as they fall due.
Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water.
Irish Water say they began the process of billing transfer on a phased basis in mid-July and to date administration for 18 Local Authorities, including Clare, Laois, Offaly and Wexford, have successfully been transferred to the utility.
Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2827.
In a statement the company says - "Irish Water is investing in the water and wastewater infrastructure in Co Tipperary. Projects include a €7 million investment in water mains rehabilitation in South Tipperary which will improve drinking water quality, supply and pressure for customers served by the Fethard Regional Water Supply Scheme.
"The Nenagh Water Conservation & Wastewater Network Project is a €17 million combined Ervia/Irish Water infrastructure project to upgrade the water and wastewater networks in Nenagh and to bring gas to the town for the first time.
"The €15.2 million Burncourt and Fethard Water Supply Schemes investment will ensure improved water quality and supply for customers serviced by the Fethard and Burncourt Regional Water Supply Schemes.
"The €3 million Clonmel Regional Water Supply Scheme – Mains & Borehole project will address water leakage and drinking quality issues on the existing scheme and also eliminate surface water intake, which can cause treatment costs to rise.
"Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk".