28 Jun 2022

Boil Water Notice to remain in place in parts of Carrick-on-Suir

Boil Water Notice to remain in place in parts of Carrick-on-Suir

The Boil Water Notice remains in place in parts of Carrick-on-Suir

Following consultation with the Health Service Executive (HSE), Irish Water and Tipperary County Council  issued a Boil Water Notice on Friday, May 13 to protect the health of approximately 2,322 consumers supplied by Carrick on Suir Crotty’s Lake Public Water Supply. This Boil Water Notice remains in place until further notice. However, the utility are working towards lifting the Boil Water Notice as soon as possible with testing and works ongoing.

The cause of the Boil Water Notice was due to an additional borehole being brought into production due to the fact that the Crotty’s Lake supply is experiencing low levels currently. As the new borehole was brought into production, turbidity levels became raised for a period of time and as public health is our number one priority, a precautionary Boil Water Notice was put in place having consulted with the HSE.

The affected area is principally the Carrickbeg Area, south of the River Suir, including Coolnamuck, Friar Street, Abbey Hill, Mass Road, Brookdale, Saint Mollerans, Connolly Park, Castlecourt, Waterford Road, Mothal Road, Sweet Auburn, Manor Close, Woodland Heights and north of the River Suir including Hazel Close, Oak Drive, Beech Ave., Sycamore Close, Mount Saint Nicholas, Greenhills. A map of the impacted area is attached and is also available on

Customers can also check if they are impacted by this Boil Water Notice by visiting quality/ and entering their property’s Eircode in the search bar.

The Boil Water Notice has been put in place as a precaution to protect public health following elevated turbidity levels in the water supply. 

Irish Water's primary focus is and always will be the protection of public health. Drinking water experts from Irish Water and Tipperary County Council are working to implement solutions to lift the notice as quickly and as safely as possible in consultation with the HSE. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice. 

Irish Water’s Pat Duggan acknowledged the impact of this notice on the community and regrets the inconvenience to impacted customers, adding: “Public health is Irish Water’s number one priority and we are working closely with Tipperary County Council to restore drinking water quality for all impacted customers and to lift the Boil Water Notice as quickly as it is safe to do so, and in consultation with the HSE. We regret the impact that this BWN will have on the local community and would like to assure them that we are prioritising works to restore a safe water supply with a view of lifting early next week.

Vulnerable customers who have registered with Irish Water will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled. In line with HSE advice on hand washing, Irish Water advises that the water remains suitable for this purpose and boiling the water is not required.

Water must be boiled for:

•    Drinking;

•    Drinks made with water;

•    Preparation of salads and similar foods, which are not cooked prior to eating;

•    Brushing of teeth;

•    Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

•    Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);

•    Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;

•    Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;

•    Caution should be taken when bathing children to ensure that they do not swallow the bathing water;

•    Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. 

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