Glanbia operating a call and collect system at its stores

Glanbia Ireland’s network of agribusiness branches is now switching to a call and collect system to protect vital services for the farming community and customers.

As part of the national effort to contain Covid-19, until further notice, customers will be asked to place their orders from branches in advance by phone.

“This decision is a preventative step to help safeguard our dedicated staff, vital services and to continue providing essential products to our customers. We are asking our farmer community and loyal customers to work with us as we implement this new operating model,” said Glanbia Ireland’s chief agribusiness growth officer, Sean Molloy.

This call and collect measure applies to orders that would normally have been made in person by customers calling to Glanbia branches. However, customers should use their usual ordering channels

If you need assistance in setting up your Glanbia Connect account to facilitate online ordering, call 1890-100 017.

The service will require orders to be made in advance over the phone and picked up from the branch at an allotted time.

How the system will operate:

· Please phone your branch in advance

· Payment will be taken on account or by credit card processed over the phone.

· Customers will be given an allotted timeslot for their collection.

· Store staff will bring the goods to the car / trailer or a dedicated point in the store yard.

· Please roll down window, confirm identity and order number.

· Customers should remain in their vehicle until staff have left the pick-up point area.

In addition, Glanbia has taken the decision to temporarily suspend its garden centre services across its 14 CountryLife locations.

Glanbia has branches at Fethard, Kilenaule, Clonmel, Donaghmore, Ballacolla and Durrow.