Uisce Éireann 'very sorry' for text message confusion to south Tipperary customers
Customers in parts of the Glenary Supply Scheme still need to boil their water as of Bank Holiday Monday, while the utilities company apologised for incorrect information issued through their text messaging system
Uisce Éireann say it is “very sorry for the confusion caused by the text messages some customers received yesterday” in the Clonmel area.
The message came as the utilities company reminded customers in parts of the Glenary Supply Scheme to continue to boil their water before drinking it, preparing food or brushing their teeth until further notice.
“Incorrect information was initially issued through our text alert system and some customers then received a number of follow-up messages” said Uisce Éireann, referring to messages sent on Sunday October 25th.
“We recognise how frustrating and confusing this was, particularly when customers were relying on these messages to understand whether their water was safe to drink.”
The Boil Water Notice continues to apply to customers in Balligarane, Toberheena, Cherrymount, Western Park and Connolly Park along the Western Road as far as the Cashel Road, including Highfield Grove and all areas along the Heywood Road
It also applies to arts of Marlfield and Cahir Road, and the Kilcomma and Finger Post areas of Co Waterford.
The Boil Water Notice does not apply to all customers on the Glenary Public Water Supply.
Uisce Éireann say their crews have made changes to the network so that water from Monroe Water Treatment Plant can supplement supplies to customers in the Cashel Road and Fethard Road areas.
This broadly includes the following areas:
- From the top of the Cashel Road at the bypass, along the Cashel Road as far as the junction with the Western Road; including Bianconi Drive, Baron Park, Cooleens and Ard Fatima
- From the bottom of the Cashel Road along the Western Road as far as the Fethard Road junction.
- All along the Fethard Road including Prior Park, Shamrock Hill, Melview and Ormonde Court across to Thomas Street, Sweet Briar, James Street and back towards the Fethard Road
For those that are unsure whether the Boil Water Notice applies to their home or business, they can check by entering their Eircode in the Water Quality section of water.ie. Customers can also contact Uisce Éireann’s Customer Care team, available 24/7, on 1800 278 278.
“Our teams are doing everything possible to resolve the Boil Water Notice and restore normal water quality as quickly as possible. We would like to thank the community for their patience and cooperation while this essential work is carried out” said a spokesperson.
“Uisce Éireann's drinking water standards are among the strictest in Europe and include significant safety margins. Where potential risks to water quality are identified through Uisce Éireann's testing and monitoring programme, the HSE is consulted and precautionary notices may be issued to safeguard public health.”
Customers are reminded that water is safe to consume once it has been boiled and cooled.
Water must be boiled for:
- Drinking
- Preparing drinks made with water
- Preparing salads and foods that are not cooked before eating
- Brushing teeth
- Making ice
What customers should do:
- Boil water by bringing it to a vigorous rolling boil and allow it to cool before use.
- Use boiled water when washing food that will not be cooked, such as salads.
- Water can still be used for washing, bathing and flushing toilets, but should not be used for brushing teeth or gargling.
- Domestic water filters will not make water safe to drink.
- Extra care should be taken when bathing children to ensure they do not swallow water.
- Great care should be taken when handling boiled water to avoid burns and scalds.