ALERT: Boil water notice issued to 11,000 customers in large Tipperary town

Following consultation with the HSE, Uisce Éireann has issued a Boil Water Notice to protect the health of approximately 11,000 customers supplied by Clonmel’s Glenary Public Water Supply.

This notice is being issued due to operational issues which has affected treatment at the Glenary Water Treatment Plant.

The areas impacted by the Boil Water Notice include: parts of Clonmel Town centre and surrounding areas including Cashel Road, Cahir Road and Ring Road, as well the Kilcomma and Finger Post areas Waterford.

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Customers can check if their property is included by visiting the water quality section and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278.

A map of the area is below and available to view on the supply and service section.

All consumers affected by this notice must boil their water before drinking.

Uisce Éireann’s Jim Fitzgerald acknowledged the impact this notice will have on the community, and assured customers that we are working to safely lift this notice in the shortest possible timeframe.

“We regret any inconvenience caused for impacted customers. The notice has been put in place to protect the health of customers on the Glenary Public Water Supply. Public health is our number one priority, and we would like to assure customers that we are working to lift the notice as quickly and as safely as possible.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health.

In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

- Drinking
- Drinks made with water
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

Uisce Éireann is encouraging customers to engage with them through their website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

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