Get the best possible client experience at Mareto 80/20

Charlotte Matabaro, Operations and Co-Founder of Mareto 80/20 explains why the Mareto client experience is so special.

"I wanted Mareto to set a standard for both clients and team members alike, by offering world class service. It’s about doing the basic things consistently well, something that you don’t really see anymore. I feel like top level customer service is becoming a thing of the past. That’s why at Mareto, we have private off-street parking, a side entrance that isn’t visible from the street and we also operate a one client at a time policy in both of our reception areas. It is important to both the team and the clients that the highest level of privacy is maintained at all times."

At Mareto our clients are greeted at the door by a warm and welcoming smile each time, and immediately made to feel at home, we offer tea & coffee to each client, we take their coats and bags to the cloak room so that they can really feel relaxed. We also take our time, it is vital that each client receives exactly what they are looking for, be it advice, a treatment or something else.

We offer one hour aesthetic consultations as standard, we feel very strongly that nobody should be rushed into making a decision about a medical procedure, no matter how basic the procedure may be. By taking our time, it also affords us the ability to get to know our clients and their individual preferences, we can cater to their specific needs each time. Taking our time also makes for a slower paced, relaxed work environment for the team, something we all appreciate.

To experience aesthetic medicine as it should be, please call 052 614 8881 or email info@mareto8020.com

www.mareto8020.com 

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